Posts Tagged ‘Add new tag’

What’s “in” During a Recession?

Monday, July 20th, 2009

shopping-cartI recently saw a report on CNN that focused on what was in and what was out during a recession.  According to Christine Romans of CNN, what is out is: teen apparel, cameras, high end baby products, and bottled water.  Even disposable diapers are down 4% from last year!  Wow! 

So what is in?  Spending money on lipstick and high end cosmetics is up.  This may be attributed to vanity and escapism.  I believe if women are tightening the purse strings on their wardrobe budgets they may be loosening them on cosmetics which have a smaller price point then a new pair of shoes.  What else are people still purchasing?  According to the CNN report:  i-phones, specialty pet supplies, vegetable seeds, romance novels, vitamins, and insect repellant are the hot items of the summer.

The report states “Conspicuous consumption is now seen as bad manners”.  This is great if you are in the business of helping clients to stop over buying and start reducing their purchasing!

It seems like people are looking for more of the experience.  Is that what you are offering?  Is there anything you can do with your marketing language that can suggest more of an experience for your clients?

Are You Chasing Clients Away?

Wednesday, July 8th, 2009

runningI’ve recently listened to several people speak on the topic of “selling” and one thing that keeps coming up is that you should not “chase” your prospective client.  So what does that mean exactly?  Of course you need to “ask for the business” and you have to follow up with your prospects.  So what’s the right mix?  How do you know if you are chasing a client? 

 It’s important to know your limits.  How many times are you going to try to get in touch with the client before you stop?  We get this question a lot!  One rule of thumb to follow is: “three no’s and you go”.  I translate this as: if you try to get in touch with someone three times and you never hear back from them it’s time to move on.  But before you delete that prospect from your address list be sure you communicate your action with them.  In your third and final e-mail or attempt to contact a non-responsive prospect be sure to say something like:   “Because I know you are so busy I want to check in with you and be sure that you are still interested in…   As a Professional Organizer the last thing I want to do is waste your time and clog up your inbox.   If I don’t hear back from you within a week I will not follow up with you again.  Or you can simply e-mail me back and let me know a time that we can speak or if you would like me to follow up with you in one month.”

 Of course you would add greeting and closing remarks, but you get the idea. The main point is not to chase the client and to define the ending in a way that is sincere and let’s the prospect know the ball is now in their court.  The chase has officially ended and you couldn’t sound more pleasant to work with.  The chances are when the prospect is ready they will call you back.

 I’ve also learned from many speakers that being able to sell is really about being yourself and building relationships and we are fortunately to be interviewing Helen Graves on August 3, 2009 who will help us understand this even more.  This is going to be a great call!  I love hearing different people’s perspectives on selling and then figuring out how to make them work for me.   What works for you?

Red Bench is on Twitter

Friday, March 13th, 2009

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We are so excited to announce that we are now on twitter! 

Follow us at https://twitter.com/ARedBench.

 Looking forward to your tweets!

Angela & Christa

Stay In Touch With Send Out Cards

Tuesday, February 10th, 2009

Anyone who knows me knows I am terrible at getting birthday cards out the door on time.  They are always late or I don’t send them at all.  Of course, I am organized, but I just don’t make it a priority to get to the card store and get the card in the mail.  6 months ago I found a great resource called Send Out Cardsand I am in love with this product.  It allows me to send a personal card, not an e-card, but a paper card over the Internet. 

As business owners it’s very important we stay connected to our clients.  Often times, clients feel we have forgotten them and take their business else ware.  Using Send Out Cards, you can create a campaign to stay connected to your clients throughout the year.  The cost is less than purchasing cards at the store and you can send 100 cards in the same time it takes to send one.  I love that part.  Check staying in touch with clients off the list!

Check it out at www.thedifferenceacardmakes.com.