We all have expections for everything.  We have expections for our day, career, this weekend, our friendships, our workouts, etc.  Our clients are the same and their expections can be very high. Sometimes, clients become disappointed because their expectations were not met, but were they communicated and were they realistic?  As business owners, and Professional Organizers, managing expectations is critical to thrive rather than to survive.

When working with clients we have to know what they are expecting from us at all times.  Peter Walsh spoke about this at the NAPO conference and we see him practice this on The Oprah Show.  Additionally, we have to be sure the expectation is realistic.  If a home is busting at the seams, we are not going to arrive and in a few hours completely transform their space.  It takes time and we have to be sure we know what the client is expecting and that we communicate what we are delivering. Here are some general guidelines:

• Set the tone: Guide the client from the first call.  Let them know your process and what to expect at each appointment and at the conclusion of your project.  Let them know what you expect from them.

• Set boundaries: Understand the client’s objectives fully, but be sure the client understands the full scope of work and their involvement.

• Under-promise and over-deliver: Many business owners, eager to please their clients, fall into the trap of promising too much.  Break down the project and perhaps you might get done more than planned.  That’s a good thing.

• Communicate constantly: If you realize you will not be able to meet an expectation.  Be honest, explain why and move forward.  The client usually understands.

You will be amazed at how much better you will feel knowing exactly how a client feels at the end of the day.  This will not only help you to deliever a higher quality service, by ensuring that you deliver exactly what the client wants, but it will boost your confidence!